Skip to Navigation | Skip to Content

Frequently Asked Questions

What is the Center for Healthcare Accreditation?
The Center for Healthcare Accreditation is a membership organization dedicated to simple, sustainable solutions to common Joint Commission and CMS compliance challenges. The Center’s mission is to help our members create and sustain a program of continuous survey readiness through focusing on those core issues that result in the highest level of regulatory noncompliance. Through implementation of a simplification process that makes good clinical sense, The Center for Healthcare Accreditation effectively addresses these challenging issues, and puts its members on a fast track to survey success.
Return to Top
Is Center membership for everyone?
The Center for Healthcare Accreditation is not for every organization. The “Center’s” main value proposition and mission is to partner with members to hardwire compliance processes into their organization by building solutions into the natural processes of care. To achieve this, our philosophy is to interpret the regulations in the most basic form, assess the organization´s practices and help the organization marry their processes with sound clinical compliance solutions. We accomplish this goal by developing a core benefits package that includes on-site consulting days and continuous senior advisor support. Additionally, a minimum of a two year commitment is required to join the Center.
Return to Top
Describe your assessment process and methodology.
Center members receive an annual on-site evaluation of the organization´s accreditation and certification vulnerabilities in relationship to their compliance readiness status. Our assessment tool focuses on those elements of performance that result in the majority of survey findings. Our tool generates a score of readiness and allows us to formulate corrective actions to help our members move into compliance. This allows leadership to keep pace with the organization´s overall compliance level. The vulnerability assessment also helps members focus and prioritize their compliance efforts for maximum resource allocation.
Return to Top
Once an action plan is developed, how can we use our on-site days?
Your senior advisor will work with you to help determine the best strategy and resources necessary to implement sustainable solutions to challenges identified in your vulnerability assessment. As your ongoing accreditation partner, we collaborate with our members to develop and implement an effective action plan. Your senior advisor will work closely with hospital staff to assure all elements of the action plan are carried out successfully.
Return to Top
What optional membership benefits do you offer to potential members?
Optional benefits that you may choose to add may include the following:
  • Medical Staff Office Services
  • Disease Specific Certification Services
  • Safety and Environment of Care Services
  • National Seminars
Return to Top
What is the role of my Member Relations Manager?
Your Member Relations Manager serves as your main contact for implementing and managing your member benefits, arranging calls and on-site visits with your senior advisor and/or other experts.
Return to Top
How can we get the most value from working with our Greeley Senior Advisor?
Your Senior Advisor is an expert in accreditation and regulatory compliance issues, with experience working with hospitals across the country. Your advisor will come on-site at least once a year for your annual assessment, which is a great way for him or her to become familiar with your organization. In addition, we have a cadre of other Accreditation experts who are available to you depending upon your particular needs and challenges. Between on-site visits, feel free to contact your advisor by e-mail or telephone when questions or challenges arise. Read Examples of how Center for Healthcare Accreditation advisors have helped members.
Return to Top
What is the best way to get in touch with our senior advisor?
Usually the best way to reach your senior advisor is by email, with a copy to your member relations manager. Please identify in your email both the nature of your inquiry and the time sensitivity for the requested response. If your need is time sensitive, please contact your member relations manager, who can reach your senior advisor or another experienced Greeley expert in a timely manner.
Return to Top
Which resources can we find in the document library?
The online library is organized by joint commission chapters and contains the following types of documents: Policies and Procedures, job descriptions, white papers, regulatory analyses, forms, tools, and management plans. This library is continually updated with new and revised documents.
Return to Top
What is the process for purchasing HCPro products?
Membership in the Center entitles you to receive preferred pricing on HCPro, Inc. educational products including books, audios, newsletters, and videos.* Please contact Sue Calabro, Senior Customer Service Representative, at 800/801-6661. Ms. Calabro can assist you with your purchase and product discount by referencing your source code or hospital name.
Return to Top
Do we get preferred pricing for other Greeley Company consulting services as part of the membership?
Your membership will provide preferred pricing on additional Greeley Company services. Our services include assessment, design, implementation, facilitation, training, and education, to help physicians and hospitals succeed in these important disciplines:
  • Hospital accreditation, performance improvement, and safety
  • Governance, leadership, and strategic planning
  • Medical staff credentialing and privileging services
  • Physician peer review, performance measurement and management
  • Physician-hospital relations
  • External Peer Review
The Greeley Company offers interim staffing in many of our service areas. Fees for interim staffing services will be determined separately.
Please visit www.greeley.com for more information on our services.
Return to Top

Document Library | An excellent resource

Document library books

Membership entitles you to unlimited online access to our extensive library of accreditation, medical staff, credentialing, quality, and patient safety policies, procedures, and resources. This library is continuously updated with new and revised documents.

View our Document Library

Question of the Month | Expert Advice & Guidance

  • How often does ongoing professional practice evaluation have to be reported?

  • The frequency of the evaluations is to be defined by the medical staff. Obviously every two years is too long, and in the 2007 ... Read More...